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What would
happen if your site was down for 4 hours? 8 hours? days? Would you lose
sales? Emails? Respect?
If you ... (Check which one applies to you.) ... you are about to learn how you can have "ALWAYS AVAILABLE" website and email services.All hosting companies have the goal of 100% uptime. Few, if any achieve it. Now, SITEWORKS has researched, designed, tested and implemented a web hosting service model to actually provide our clients with active sites and emails ... despite server, network or upline failures!
In case of catastrophic failure at the server, network or upline facility:
Is it possible? YES! [ ORDER NOW ]
Yes, NOW you can! [ ORDER NOW ] Why isn't it already being offered by all web hosting companies? In order to
implement our performance method to succeed at highest possible uptime,
it requires that your site be hosted on two servers in distinctly separate
datacenter networks and utilize enterprise level external DNS servers. We use service providers at world-class network facilities. Our preferred datacenter is Telehouse, NY. We utilize our own System Administrators. Our business is built on serving our clients with a professional level of customer service delivered with a personal touch. We work for you and your site. We rely on our clients for our income.
I only wish we had designed this plan years ago. It was borne out of crisis. An extended outage due to a router failure threatened our livelihood and had a negative impact on clients that have successful sites and businesses that rely on emails for orders and vital work communications. Even with a disaster plan in place, the datacenter could not recover quickly enough.
A client accurately noted recently that since hosting has become a commodity, customer service is the only real differentiator. We often provide help outside the normal reach of tech support, even fixing HTML code when someone "broke" it. We maintain friendly and personal connections with clients. We have performed out-of-the-ordinary complex installs so longtime clients can stay with us. We listen. We respond.
So while some places say you shouldn't go with a host that doesn't own the network, I disagree. I believe in utilizing world-class datacenters that specialize in what they do and let us concentrate on customer service and tech support.
As a hosting broker we are willing and able to change providers if needed to obtain the best prices and services in our goal to get you 100% uptime. We maintain full control over our servers and your data contained within them. We are looking for 0.00 downtime. Regular or emergency system reboot? Fine. We can redirect traffic to backup location. Your site will be up and mail will queue safely in the meantime. While 3 a.m. may seem convenient for U.S. clients, I assure you it is not convenient for the European workday morning!
If you ask most web hosting companies what you can do to achieve the highest possible uptime, they will talk to you about mirrored servers and possibly, load balancing. However, if these servers are contained within the same network, you do not have protection in case of router failure or even an extensive DoS (denial of service) attack. Alternately, RackSpace has achieved success with minimum outage on their network, but at a premium price. As a dedicated server provider only, their fees are cost prohibitive to most clients. (approx $700/month per server, including firewall)
It is highly unlikely that 2 separately owned and operated datacenters would be down at the same time. The method described herein absolutely minimizes outages due to server malfunction, network failures and upline provider issues. In fact, if a site was performing poorly (but still available) due to network issues, it can be manually redirected to switch to the backup location. However, in the statistically unlikely event that failure occurs at both datacenters, we will try to arrange for emergency hosting elsewhere, initiate the instant dns changes and utilize off-site data backup to get your site up and running in the shortest amount of time possible. At the time of this writing (), I know of no other
Simply stated, we are committed to providing you the highest level of uptime possible. Aiming and attaining 100% is the goal. We think it's possible.
Why is this service important and how is it different than other web hosting companies? Most hosting companies discuss that they endeavor to reach a 100% uptime goal, and if they do not, they have an SLA (service level agreement) that will compensate you for the inconvenience, not to exceed your monthly cost of web hosting. Additionally, the fine print requires that you request this credit within 1 - 3 days and excludes a variety of scenarios, including scheduled maintenance and emergencies. Here is an actual excerpt of common uptime SLA language: While we endeavor hard to provide 100% uptime, it does not mean that your site will be available 100% of the time. No web host can absolutely and honestly state that they will provide 100% availability because all servers need to be rebooted occasionally, have preventative maintenance performed, and because servers and networks are hardware and software, they may occasionally fail. Common Exceptions in an uptime SLA (edited for brevity): Customer shall not receive any credits under this SLA in connection with any failure or deficiency of Web Site Availability caused by or associated with: 1. Circumstances
beyond our reasonable control, including, without limitation, acts of
God, acts of any governmental body, war, insurrection, terrorism, sabotage,
armed conflict, embargo, fire, flood, strike or other labor disturbance,
interruption of or delay in transportation, unavailability of or interruption
or delay in telecommunications or third party services, virus attacks
or hackers, failure of third party software (including, without limitation,
ecommerce software, payment gateways, chat, statistics or free scripts)
or inability to obtain raw materials, supplies, or power used in or equipment
needed for provision of this SLA; 2. Failure
of access circuits to our network, unless such failure is caused solely
by us. 3. DNS issues outside our direct control; 4. Issues with
FTP, POP, IMAP, or SMTP customer access; 5. Email or
webmail delivery and transmission.
If you are not a current hosting client of our's and in fact wish to stay with your current host, you can indeed purchase just our backup plan services at $9.95 per month. We will provide you with server space in a datacenter and we will manage the automated DNS routing that would be required in case of failure at your primary host location. Questions? Comments? I welcome your messages. Please contact me.
Unless you are an advanced user, managing individual DNS records can be complex and difficult. If you mismanage the records, your site and domain services can become unavailable. Leave the editing to us. In order to utilize our service, you will have to change your nameservers only at your registrar. Your registration record remains entirely in your ownership. To remain with backup protection, your nameservers must be in certain names, but ultimately does not prevent you from changing hosts. This is standard procedure. [ Home Page | ORDER NOW | Read the HOW-TO Guide | Back to Top ] | |||||||||||||||||||||||||||
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Here is a surefire web hosting delivery model
that we have extensively researched, tested and implemented. We
call it 100% Uptime Solutions
You need 100% uptime
of email services. 
Immediately following,
we started patrolling the techno-geek forums looking for best practice
methods to achieve maximum uptimes at reasonable costs. That same month,
Level3, Verio, EV1 servers and WestHost had major outages. It was a nasty
coincidence that prompted reviews of disaster preparedness and redundancy
concerns in the web hosting industry. How to prevent outages? How to minimize
them?. 